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1. Emerging longer-term consequences of the pandemic It has often been observed that the pandemic has seen an enormous acceleration in the shift to the digital economy. Levels of WFH previously anticipated to be decades away were achieved in a Read more…


1. Early ITU analysis: summary of Pandemic in the Internet age In June 2020, the ITU published Pandemic in the Internet Age (hereafter the ITU COVID 1.0 paper), an analysis of the initial telecommunication sector response to the COVID-19 pandemic Read more…


1. The context for this report Generally, connectivity providers – including but not limited to fixed operators, MNOs, satellite providers, municipal networks and Internet service providers – have done an excellent job in the pandemic. Networks have held together; outages Read more…


Click below to expand each of the nine case studies covering a range of country experiences, topics and lessons learned, with a focus on addressing the digital divide post-pandemic. Colombia – the CRC becomes an “intelligent regulator” in the pandemic Read more…


Between late 2020 and early 2021, ITU conducted an online survey of ICT national regulatory authorities, regulatory associations and other ICT stakeholders around the world. The aim was to collect initiatives and experiences, focusing on ongoing initiatives and innovative policy Read more…


1. Overview The world has now passed an unfortunate anniversary – more than 12 months have elapsed since the onset of the global COVID-19 pandemic. This means that the need for continued investigation of the actual and potential responses of Read more…

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